Service Level Commitment (SLA)

CheckVIN.ng aims to keep the decode and report service available and responsive, but we do not guarantee uninterrupted access.

• Availability: We target high uptime but the service may occasionally be unavailable due to maintenance, third-party data provider outages (including our VIN decoding provider), or circumstances outside our control.
• Report delivery: Paid Import-Status Reports are generated automatically upon confirmed payment and are typically available within a few minutes. If a report is not accessible within 24 hours of a successful payment, contact us at the email below for manual resolution.
• Free decode allowance: Up to three free VIN checks are offered within each rolling 30-day period. Availability of the free tier may be temporarily suspended or limited during periods of unusually high demand, provider disruption, or abuse-prevention events; this does not affect access to paid reports.
• Support: Support requests are handled via email at support@checkvin.ng and are typically addressed within 2 business days.

This SLA describes our operating targets, not a contractual guarantee, unless otherwise agreed in writing.